Privacy Policy for Onshore Saunas (UK)

Last updated: 25th November 2025

Onshore Saunas is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Data You Provide

When you make a booking, enquiry, or purchase, we may collect:

• Name
• Email address
• Phone number
• Billing and payment details
• Address (for mobile sauna delivery, if applicable)
• Any other information you provide in forms or communication

1.2 Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address
• Device type
• Browser type and version
• Pages visited
• Referring website
• Cookies and usage data

1.3 Communication Data

Including emails, messages, or calls sent to us.

2. How We Use Your Information

We use your personal data to:

• Process bookings and payments
• Provide and maintain our sauna services
• Respond to enquiries and provide customer support
• Send booking confirmations and updates
• Send marketing communications only if you opt in
• Improve our services, website, and customer experience
• Comply with legal or regulatory obligations

3. Legal Bases for Processing (UK GDPR)

We process your personal data under the following lawful bases:

• Contract – To fulfil your booking or purchase.
• Consent – For marketing communications or optional data collection.
• Legitimate interests – For business administration, service improvement, and fraud prevention.
• Legal obligation – To comply with UK law (e.g., tax requirements).

4. Cookies

We use essential and optional cookies to improve website functionality.

You can manage cookie preferences in your browser settings.

If you’d like a full cookie policy, I can generate that too.

5. Sharing Your Information

We may share your data with trusted third parties, such as:

• Payment processors
• Booking or scheduling platforms
• Website hosting or analytics providers
• Professional advisers (e.g., accountant, legal)
• IT or security service providers

We will never sell your personal data.

All third parties must comply with UK GDPR.

6. International Transfers

If any third-party service providers store data outside the UK, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses or equivalent protections.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
However, no internet transmission is completely secure.

8. Data Retention

We retain your information only as long as necessary for:

• The purposes outlined in this policy
• Legal, tax, or reporting requirements

Typically, booking and payment records are kept for 6 years to comply with UK financial regulations.

9. Your Rights (Under UK GDPR)

You have the right to:

• Access your personal data
• Request correction (rectification)
• Request deletion (right to be forgotten)
• Request restriction of processing
• Object to processing (including marketing)
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at:
hello@onshoresaunas.co.uk

10. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect data from minors.

11. Third-Party Links

Our website may contain links to other websites.
We are not responsible for the privacy practices of these third-party sites.

12. Changes to This Privacy Policy

We may update this policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

For questions or privacy-related enquiries, contact:

Onshore Saunas
Email: hello@onshoresaunas.co.uk